Business solutions services

Services

Consulting projects

Whether independent or branded, the optimization of cycle times in the aftermarket is crucial to ensure the profitability of a workshop or a network of workshops.

Thanks to our experience and our team of consultants, at RLE has the knowledge of best practices that should be applied in mechanical shops and body shops to optimise the efficiency, productivity and capacity that meets our compromises and thus ensure customer satisfaction and the perception of the quality of the services provided by our customers.

It is key to make a complete analysis of the repair cycle times in order to identify the points to be reinforced to ensure the improvement in efficiency. Different aspects will also be taken into account, such as the organisation of the staff and their skills. All of this is based on exhaustive analyses and carried out with neutrality.

Business solutions

Digital
transformation

The digital transformation is a process of gradual adaptation that will enable organisations to meet the changing expectations of end customers, employees and partners.

We can provide more information about the process by deeply talking about the key project phases (implementation, monitoring, support and sustainability).

We act as the agents of the internal change that takes place in organisations when we talk about digitalisation or digital transformation. We are experts in extending the transformation and adoption of new technologies to the entire organisation in order to speed up and optimise processes. We help our clients in their journey towards the digital transformation of their businesses, with a solid focus on facilitating the management of change in processes and resources to make such a change an adaptation which in return, with clear and simplified information, will allow us to make decisions.

Audits and certification

From RLE we help our clients to establish an optimum quality service. We are generators of standards that ensure the maximum quality of our clients’ activity. In this way we guarantee that the client has the required technical skills, means and unified high-performance processes for optimum operation and results.

Compliance with quality will result in better trust from neutral customers, partners and suppliers and in a better and more professional brand image. Always focused on the consumer, we will manage to consolidate customer loyalty.

Our auditors and experts are always aware that the activity must be developed from a training and coaching point of view before, during and after the audit.

We have our own tools (such as Dealizer) and specific tools that optimise our own audit process and offer the client real-time access to all the information from the audit, as well as specific reports with a high added value.

CALL SERVICE

Contact Center

At RLE Iberia we provide contact centre services adapted to the needs of our clients.

We have a human, technical and specialized team in contact center management, and are familiar with all the tasks that have to be carried out routinely when providing this type of service with the highest quality.

We ensure that we meet all the assessment and service criteria that Mystery programmes may require from our clients.

Website
creation

We create your workshop website with customised content and a modern, attractive and flexible look & feel.

You will have:

Business solutions

Recruitment

We help you to identify, promote and select the best professionals to have a successful team.

We have a clear and well-defined selection process for those key profiles of your business, the job description and the content of the advertisments to be published.

We carry out tests and individual interviews with the potential candidates and issue a final report on the selected person.

Technical Documentation

Development and creation of technical documentation legally compatible with EC. We use future-oriented technologies such as Augmented / Virtual Reality and automated applications
Animated repair manuals from 3D and static designs with XML publishing
Time studies / repair methods on 3D models
Automated preparation of wiring circuit diagrams (AutoWire)
Preparation of WEB-based wiring circuit diagram literature (Web ETM)

Technical Documentation

Development and creation of technical documentation legally compatible with EC. We use future-oriented technologies such as Augmented / Virtual Reality and automated applications
Animated repair manuals from 3D and static designs with XML publishing
Time studies / repair methods on 3D models
Automated preparation of wiring circuit diagrams (AutoWire)
Preparation of WEB-based wiring circuit diagram literature (Web ETM)

Business solutions

Hazarous Subtance Management

We generate Safety Data Sheets (SDS) that comply with global legislation.

We advise on the legislation applicable to the use of chemical and hazardous substances and create labelling with an attractive and customer-specific design.

We guarantee the implementation of the most relevant requirements for compliance with regulations such as (EC) 1907/2006 and show transparency through our customised databases.