PlanManager is the leading workshop and service management solution for the vehicle repair industry. Valued by its users and regarded as a seal of quality by its customers, PlanManager is the benchmark software for the industry.
Your profitability increases because PlanManager optimises your entire repair management and helps you detect problems faster to make your business more efficient.
PlanManager is the leading workshop and service management solution for the vehicle repair industry. Valued by its users and regarded as a seal of quality by its customers, PlanManager is the benchmark software for the industry.
Your profitability increases because PlanManager optimises your entire repair management and helps you detect problems faster to make your business more efficient.
At RLE Iberia we provide contact centre services adapted to the needs of our clients.
We have a human, technical team specialised in the management of contact centres, and familiar with all the tasks that have to be carried out routinely when providing this type of service with the highest quality.
We ensure that we meet all the assessment and service criteria that Mystery programmes may require of our clients.
STS is a suite of tools designed for work environments evolving towards digitalisation.
In no more than 10 years, everything that can be automated will be automated by eliminating manual tasks thanks to digital solutions. The human factor will focus on indirect activities that provide value, which are impossible to develop yet by artificial systems.
Offer your customer a new digital experience, reducing the number of phone calls and optimising your scheduling.
Linked to PlanManager, it is a web-based solution that allows the owner of the damaged vehicle to share information with the repairer, request an appointment for quotes and schedule appointments for repairs, preventive maintenance and MOT.
We offer the customer the possibility to obtain real-time information on the status of the repair of his/her vehicle (including photographs).
This state-of-the-art solution generates competitive advantages from the collection, analysis and transformation of data, as well as the digitisation of the real business operations, into strategic decisions that allow them to design successful plans and properly manage the different areas and departments.
Because the technological transformation demands it, the methodology of RLE INTERNATIONAL Iberia has been designed not only to fulfil its task of taking the after-sales business to another level, but thanks to Dealizer we have the possibility of visualising step by step the evolution of this innovation and development process.
Web-based cost calculation tool for hail damage repairs
We use intelligent algorithms to assess the damage to different parts of the vehicle taking into account the different diameters that the damage has caused.
We generate reports specifying the units of time needed to repair the damage and all of this is stored in a unique database for our clients and accessible via the web.
RLE INTERNATIONAL IBERIA
Apostamos por una comunicación fluida y cercana promoviendo la comunicación de forma transversal y directa.
RLE Iberia dispone de una Política de Comunicación donde se definen las acciones, los medios y las formas, dando especial importancia a un uso del lenguaje inclusivo.
RLE Iberia ha implementado un órgano de representación de los trabajadores, que fortalece aún más los derechos de los trabajadores a través de acuerdos de empresa.
RLE y los representantes de los trabajadores trabajan juntos abiertamente y en un espíritu de resolución constructiva y cooperativa de conflictos.
Nadie puede ser obligado a aceptar un trabajo en particular o a realizar una ocupación particular que él o ella rechaza. Esto incluye la prohibición de todo trabajo forzoso.
Safety at work is our priority and is part of our company culture. Our three pillars are Occupational Safety, Occupational Risk Prevention and Health Surveillance.
We consider that the health of the staff comes first and this is reflected in all the company’s policies, emphasizing motivation, work climate and integral health management by promoting healthy initiatives and practices.
RLE Iberia defends a policy of equality at work for all people, regardless of their religion, nationality, origin, marital status, etc.
We are firmly committed to establishing and developing policies that integrate equal treatment and opportunities between women and men, without discriminating directly or indirectly on the basis of sex, as well as promoting and encouraging measures to achieve real equality within our organisation, establishing equal opportunities between women and men as a strategic principle of our Corporate and Human Resources Policy. All these principles, as well as the initial Strategic Plan, are reflected in our Equality Plan.
At RLE Iberia we are committed to the reconciliation of professional and personal life, being able to agree with the person directly responsible on the options that allow the combination of the challenges of work and personal and family life, while covering the needs of the organisation.
RLE Iberia is committed to its staff developing their personal and professional skills, providing the tools, resources and a collaborative environment.
Training is aimed at the professional growth of the employee: general training, training in the prevention of specific occupational hazards associated with the job, language training, job-specific training, use of new technologies, etc.
En RLE Iberia apostamos por la conciliación de la vida profesional y personal, pudiendo acordar con el/la responsable directo las opciones que permitan combinar los retos del trabajo y su vida personal y familiar, a la vez que cubren las necesidades de la organización.
RLE Iberia defiende una política de igualdad en el trabajo para todas las personas, independientemente de su religión, nacionalidad, origen, estado civil, etc.
Tenemos un firme compromiso en el establecimiento y desarrollo de políticas que integren la igualdad de trato y oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de sexo, así como el impulso y fomento de medidas para conseguir la igualdad real en el seno de nuestra organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de nuestra Política Corporativa y de Recursos Humanos. Todos estos principios, así como el Plan estratégico inicial, están reflejados en nuestro Plan de Igualdad
La seguridad laboral es nuestra prioridad y forma parte de nuestra cultura de empresa. Nuestros tres pilares son la Seguridad Laboral, la Prevención de Riesgos Laborales y la Vigilancia de la Salud.
Consideramos que la salud de la plantilla es lo primero y esto se refleja en todas las políticas de la empresa, haciendo hincapié en la motivación, el clima laboral y la gestión integral de la salud promoviendo iniciativas y prácticas saludables.
RLE Iberia está comprometida con su plantilla a desarrollar sus habilidades personales y profesionales, facilitando las herramientas, los recursos y un ambiente colaborador.
La formación está orientada al crecimiento profesional del/de la empleado/a: formación general, formación en materia de Prevención de Riesgos Laborales específicos asociados al puesto de trabajo, formación en idiomas, formación específica del puesto, uso nuevas tecnologías, etc.